faqs

We ship all Australian and New Zealand products via AUPost, FastWay or other couriers as required. Please see our full Shipping and Delivery Information for further details.  https://shop.blubae.com/shipping-delivery-information

Our standard shipping takes from 4 to 10 business days within Australia. For international orders shipments take 14-21 business days from day of shipment unless customs causes a delay for some reason.

You can order our products with major credit cards using Square or you can pay with Paypal. Please go to the appropriate product page to create your order.

Our Products (made with HOCl) being our Hand Sanitiser,  Fruit & Vegetable Spray, Botanical Spray & Revitalise Animal Skin Spray all carry the following certifications: Australian Made & Owned, Australian Certified Toxic Free, Made Safe, Cruelty Free, Vegan Friendly plus Australian Allergy Certified.

Our Cleaning Products (made with NaOH) being our Multi Purpose Cleaner, Carpet Cleaner and Anti Mould Spray all carry the following certifications: Australian Made & Owned, Australian Certified Toxic Free, Made Safe, Cruelty Free, Vegan Friendly.

We take great pride in the superior quality of our products and want you to be pleased with your purchase. We believe in offering the very best value, quality and selection to our customers. You may return any unused and unopened item purchased from us for any reason within Ninety (90) days of your purchase for a refund of the purchase price.

Our products have a variety of safety certifications however for all medical questions, please consult your physician or doctor for professional advice

Please see the information on our website for each individual product’s details. Once you receive the product you will be able to read the recommended usage information on the actual product.

Once you place an order with us you will receive a tracking link in your shipping confirmation email within a few business days. Please allow up to 5 businesses for tracking status to appear in our system.

Simply go to shop.blubae.com – Products, choose the product you require and use order form to checkout as normal.

Please see this link for TERMS AND CONDITIONS 

Please see this link for our REFUND POLICY

Please see this link for our PRIVACY POLICY

 BLUBAE BIZEZY AFFILIATE PROGRAM TERMS & CONDITIONS

This Affiliate Program Agreement (the “Agreement”) is made and entered into by  Blubae (“we” or “us”), and you, (“you” or “Affiliate”) the party submitting an application to become a Blubae Affiliate. The terms and conditions contained in this Agreement apply to your participation in the Affiliate Program (“Affiliate Program”). Each Affiliate Program promotion or Offer (an “Offer”) may be for any offering by Blubae for a client (“Client”) and may link to a specific website for that particular Offer (“Website”).

Furthermore, each Offer may have additional terms and conditions on pages within the Affiliate Program and are incorporated as part of this Agreement. By submitting an application to become an Affiliate, you expressly consent to all the terms and conditions of this Agreement. If you have any queries please email us at info@blubae.com or call us at +61 1800 258 223.

1) Registration in the Affiliate Program

You must submit an Affiliate Program application from our website. You must accurately complete the application to become an Affiliate and provide us with future updates. You must not use any aliases or other means to mask your true identity or contact information. After we review your application, we will notify you of your acceptance or rejection to the Affiliate Program, generally within five (5) business days. We may accept or reject your application at our sole discretion for any reason.

Each Affiliate is required to provide Blubae with, at minimum, the following information:

(a) In the case of a natural person, the Affiliate’s first and last name, personal business registration number (if any), physical address, country, telephone number and email address; and

(b) In the case of a business entity, the Affiliate’s name and any and all names under which it does business, registration numbers, state of incorporation, directors or agents, and the first and last name, physical address, country, telephone number and email address for at least one natural person who owns, manages or controls the Affiliate.

2) Obligations of the Parties

Subject to our acceptance of you as an Affiliate and your continued compliance with the terms and conditions of this Agreement, the parties agree as follows:

2.1) Blubae agrees as follows:

(a) We will make available to you via the Affiliate Program graphic and textual links to the Website, Offers, products and/or other creative materials (collectively, the “Links”) which you may display on websites owned or controlled by you, in emails sent by you and clearly identified as coming from you and in online advertisements (collectively, “Media”).

The Links will serve to identify you as a member of our Affiliate Program and will establish a link from your Media to the Website.

(b) We will pay the Affiliate the relevant commission amount for each Qualified Customer who purchases a product from us (the “Commission”). A “Qualified Customer” means an individual person who:

(i) accesses the Website via the Links, where the Link is the last link to the Website;

(ii) is not a computer-generated user, such as a robot, spider, computer script or other automated, artificial or fraudulent method to appear like an individual or real live person;

(iii) is not using pre-populated fields;

(iv) completes all of the information required for such action within the time period allowed by Blubae; and

(v) is not later determined by Blubae to be fraudulent, incomplete, unqualified or a duplicate.

(c) We will pay you any Commission 2 weeks in arrears on a fortnightly basis on the 2nd and 16 th day of each month, provided that your account is currently greater than $50. Accounts with a balance of less than $50 will roll over to the next payment date, and will continue to roll over until $50 is reached. We reserve the right to charge your account for any previously paid Commissions that are later determined by Blubae to have not met the requirements of a Qualified Customer.

(d) Payment for Commission is dependent upon Clients providing such funds to Blubae, and therefore, you agree that Blubae shall only be liable to you for Commissions to the extent that Blubae has received such funds from the Clients. You hereby release Blubae from any claim for Commissions if Blubae has not received such funds from the Clients.

(e) Blubae shall generate an invoice on behalf of the Affiliate for all Commissions payable under this Agreement and shall remit payment to the Affiliate based upon that invoice. All tracking of Links and determinations of Qualified Customers and Commissions shall be made by Blubae in its sole discretion. In the event that the Affiliate disputes in good faith any portion of an invoice, the Affiliate must submit that dispute to Blubae in writing and in sufficient detail within thirty (30) days of the date on the invoice.

If the Affiliate does not dispute the invoice as set forth herein, then the Affiliate agrees that it irrevocably waives any claims based upon that invoice. In the event that the Affiliate is also tracking its Qualified Customers and the Affiliate claims a discrepancy, the Affiliate must provide Blubae with the Affiliate’s reports within three (3) days after the 30th day of the calendar

month, and if Blubae’s and the Affiliate’s reported statistics vary and Blubae reasonably determines that Affiliate has used generally accepted industry methods to track Qualified Customers, then Blubae and the Affiliate agree to make a good faith effort to arrive at a reconciliation. If the parties are unable to arrive at a reconciliation, then Blubae’s numbers shall prevail.

(f) If the Affiliate has an outstanding balance due to Blubae under this Agreement or any other agreement between the Affiliate and Blubae, whether or not related to the Affiliate Program, the Affiliate agrees that Blubae may offset any such amounts due to Blubae from amounts payable to the Affiliate under this Agreement.

2.2) The Affiliate agrees to:

(a) Be bound by and specifically agree to any of Blubae’s advertising and marketing policies and requirements which may be advised or amended from time to time. Serious violation of any of these requirements will result in immediate termination of any Affiliate Program membership and forfeiture of all monies owed to such Affiliate.

(b) Have sole responsibility for the development, operation, and maintenance of, and all content on or linked to, your Media.

(c) Ensure that all materials posted on your Media or otherwise used in connection with the Affiliate Program:

(i) are not illegal;

(ii) do not infringe upon the intellectual property or personal rights of any third party; and

(iii) do not contain or link to any material which is harmful, threatening, defamatory, obscene, sexually explicit, harassing, promotes violence, promotes discrimination (whether based on sex, religion, race, ethnicity, nationality, disability or age), promotes illegal activities (such as gambling), contains profanity or otherwise contains materials that Blubae informs you that it considers objectionable.

(d) Not make any representations, warranties or other statements concerning Blubae or Clients or any of their respective products or services, except as expressly authorised herein. The Affiliate is solely allowed to make or share statements, representations or information that is available on our official website or marketing materials using the exact same format, context and wording of our content, unless otherwise authorised. Any breach or violation of this term will result in immediate termination of any Affiliate Program membership and forfeiture of all monies owed to such Affiliate.

(e) Make sure that your Media does not copy or resemble the look and feel of our Website or create the impression that your Media is endorsed by Blubae or any Clients or a part of the Website, without prior written permission from us.

(f) Comply with all:

(i) obligations, requirements and restrictions under this Agreement; and

(ii) laws, rules and regulations as they relate to your business, your Media or your use of the Links.

(g) Comply with the terms, conditions, guidelines and policies of any third-party services used by the Affiliate in connection with the Affiliate Program, including but not limited to, email providers, social networking services and ad networks.

(h) Always prominently post and make available to end-users, including prior to the collection of any personally identifiable information, a privacy policy in compliance with all applicable laws that clearly and thoroughly discloses all information collection, use and sharing practices, including providing for the collection of such personally identifiable information in connection with the Affiliate Program and the provision of such personally identifiable information to Blubae and Clients for use as intended by Blubae and Clients.

(i) Always prominently post and make available to end-users any terms and conditions in connection with the Offer set forth by Blubae, or as required by applicable laws regarding such Offers.

(j) Make sure to not place Blubae ads on any online auction platform (i.e. Amazon, eBay, etc).

3) No Agency Relationship

An Affiliate under this Agreement shall be an independent contractor. Nothing in this Agreement creates a partnership or any agency or fiduciary relationship between the parties. Neither party is a legal representative or an agent of the other party. Neither party may assume or create any obligation, representation, warranty or guaranty, express or implied, on behalf of the other party for any purpose whatsoever. Neither party shall make any representations, guarantees or warranties to any third party on behalf of the other party. Each party shall be solely and entirely responsible for its own acts and omissions and for the acts and omissions of its officers, directors, shareholders, agents, employees, consultants, attorneys, affiliates and associates throughout the term of this Agreement. Each party may participate in other businesses with other individuals and/or business entities.

4) Confidentiality

Except as otherwise provided in this Agreement or with the consent of Blubae, you agree that all information, including, without limitation, the terms of this Agreement, business and financial information, customer and vendor lists, and pricing and sales information, concerning us or any of our affiliates provided by or on behalf of any of them shall remain strictly confidential and secret and shall not be utilised, directly or indirectly, by you for any purpose other than your participation in the Affiliate Program, except and solely to the extent that any such information is generally known or available to the public through a source other than you. The Affiliate shall not use any information obtained from the Affiliate Program to develop, enhance or operate a service that competes with the Affiliate Program, or assist another party to do the same.

5) Limited License & Intellectual Property

We grant you a non-exclusive, non-transferable, revocable right to use the Links and to access our Website through the Links solely in accordance with the terms of this Agreement, for the sole purpose of identifying your Media as a participant in the Affiliate Program and assisting in increasing sales through the Website. You may not alter, modify, manipulate or create derivative works of the Links or any Blubae graphics, creative, copy or other materials owned by, or licensed to, Blubae in any way. You are only entitled to use the Links to the extent that you are a member in good standing of the Affiliate Program. We may revoke your license anytime by giving you written notice. Except as expressly stated herein, nothing in this Agreement is intended to grant you any rights to any of Blubae’s trademarks, service marks, copyrights, patents or trade secrets. You agree that Blubae may use any suggestion, comment or recommendation you choose to provide to Blubae without compensation. All rights not expressly granted in this Agreement are reserved by Blubae. You may not alter, modify, manipulate or create derivative works of any part of our products or labels or other material accompanying our products as all information contained on our products are strictly regulated by the Therapeutic Goods Administration (TGA) of Australia.

6) Termination

This Agreement shall commence on the date of our approval of your Affiliate Program application and shall continue thereafter until terminated as provided herein. You may terminate your participation in the Affiliate Program at any time by removing all Links from your Media, deleting all copies of the Links. We may terminate your participation in one or more Offers or this Agreement at any time and for any reason which we deem appropriate with or without prior notice to you by disabling the Links or providing you with a written notice. Upon termination of your participation in one or more Offers or this Agreement for any reason, you will immediately cease all use of and delete all Links, plus all Blubae or other intellectual property, and will cease representing yourself as a Blubae Affiliate for such one or more Offers. All rights to validly accrued payments, causes of action and any provisions, which by their terms are intended to survive termination, shall survive any termination, with the express exception of termination for violation of Blubae’s advertising and marketing policies and requirements, which shall result in forfeiture of all monies owed.

7) Compliance

Blubae makes available to its Affiliates various policies and guidelines designed to reduce fraud and combat consumer deception. These policies include, but are not limited to, general advertising compliance, e-mail marketing, search engine marketing, lead generation, blog-based marketing and product reviews. Each Affiliate warrants that: (a) it has read Blubae’s policies and guidelines, which are made available on its Website; (b) that it will regularly check Blubae’s webpage for updates; and (c) shall comply with all policies therein. The Affiliate further represents and warrants that it has provided full and accurate information in the sign-up process and thereafter with respect to providing methods of generating traffic to Offers sourced from Blubae. The Affiliate shall retain copies of all Offers presented to the public, and shall maintain records of the dates when the marketing materials are publicly used. Failure to comply with the representations and warranties set forth in this section will result in campaign denial, account termination and the forfeiture of all monies owed.

8) Remedies

In addition to any other rights and remedies available to us under this Agreement Blubae reserves the right to delete any actions submitted through your Links and withhold and freeze any unpaid Commissions or charge back paid Commissions to your account if: (a) Blubae determines that you have violated this Agreement; (b) Blubae receives any complaints about your participation in the Affiliate Program which Blubae reasonably believes has violated this Agreement; or (c) Any Qualified Customer is later determined to have not met the requirements set forth in this Agreement or on the Affiliate Program. Such withholding or freezing of Commissions, or charge backs for paid Commissions, shall be without regard as to whether or not such Commissions were earned as a result of such breach. In the event of a material breach of this Agreement, Blubae reserves the right to disclose your identity and contact information to appropriate law enforcement or regulatory authorities or any third party that has been directly damaged by your actions.

9) Anti-Spam Policy

You must strictly comply with the federal Spam Act 2003 (the “Act”). All emails sent in connection with the Affiliate Program must include the appropriate party’s opt-out link. From time to time, we may request – prior to your sending emails containing linking or referencing the Affiliate Program that you submit the final version of your email to Blubae for approval by sending it to your Blubae representative and upon receiving written approval from Blubae of your email the email may be transmitted to third parties. It is solely your obligation to ensure that the email complies with the Act. You agree not to rely upon Blubae’s approval of your email for compliance with the Act, or assert any claim that you are in compliance with the Act based upon Blubae’s approval.

10) Fraud

You are expressly prohibited from using any persons, means, devices or arrangements to commit fraud, violate any applicable law, interfere with other affiliates or falsify information in connection with referrals through the Links or the generation of Commissions or exceed your permitted access to the Affiliate Program. Such acts include, but are in no way limited to, using automated means to increase the number of clicks through the Links or completion of any required information, using spyware, using stealware, cookie-stuffing and other deceptive acts or click-fraud. Blubae shall make all determinations about fraudulent activity in its sole discretion.

11) Representations and Warranties

You hereby represent and warrant that this Agreement constitutes your legal, valid, and binding obligation, enforceable against you in accordance with its terms and that you have the authority to enter into this Agreement. Subject to the other terms and conditions of this Agreement, Blubae represents and warrants that it shall not knowingly violate any law, rule or regulation which is applicable to Blubae’s own business operations or Blubae’s proprietary products or services.

12) Modifications

In addition to any notice permitted to be given under this Agreement, we may modify any of the terms and conditions of this Agreement at any time by providing you with a notification by email as soon as practicable. The changes will become effective ten (10) business days after such notice. If the modifications are unacceptable to you, you may terminate this Agreement without penalty solely on the account of such termination within such ten (10) business day period. Your continued participation in this Affiliate Program ten (10) business days after a change notice has been posted will constitute your acceptance of such change. In addition, Blubae may change, suspend or discontinue any aspect of an Offer or Link or remove, alter, or modify any tags, text, graphic or banner ad in connection with a Link. The Affiliate agrees to promptly implement any request from Blubae to remove, alter or modify any Link, graphic or banner ad that is being used by Affiliate as part of the Affiliate Program.

13) Independent Investigation

You acknowledge that you have read this Agreement and agree to all its terms and conditions.You have independently evaluated the desirability of participating in the Affiliate Program and each Offer and are not relying on any representation, guarantee or statement other than as set forth in this Agreement or on the Affiliate Program.

14) Mutual Indemnification

The Affiliate hereby agrees to indemnify, defend and hold harmless Blubae and their respective subsidiaries, affiliates, partners and licensors, directors, officers, employees, owners and agents against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees and costs) based on: (a) any failure or breach of this Agreement, including any representation, warranty, covenant,restriction or obligation made by the Affiliate herein; (b) any misuse by the Affiliate, or by a party under the reasonable control of the Affiliate or obtaining access through the Affiliate, of the Links, Offers or Blubae intellectual property; or (c) any claim related to your Media, including but not limited to, the content contained on such Media (except for the Links). Blubae hereby agrees to indemnify, defend and hold harmless the Affiliate and its subsidiaries,affiliates, partners, and their respective directors, officers, employees, owners and agents against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees and costs) based on a claim that Blubae is not authorised to provide you with the Links.

15) Disclaimers

The Affiliate Program and Links, and the products and services provided in connection therewith, are provided to the Affiliate “as is”. Except as expressly set forth herein, Blubae expressly disclaims all warranties to the fullest extent permitted under law, express, implied or statutory, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and noninfringement, and any warranties arising out of course of dealing, usage, or trade. Blubae does not warrant that the Affiliate Program or Links will meet the Affiliate’s specific requirements or that the operation of the Affiliate Program or Links will be completely error-free or uninterrupted. Blubae expressly disclaims any liability for any act or omission of any representatives or our products or services. Blubae does not guarantee that the Affiliate will earn any specific amount of commissions.

16) Limitation of Liability

In no event shall Blubae be liable for any unavailability or inoperability of the Links, Website,technical malfunction, computer error, corruption or loss of information, or other injury, damage or disruption of any kind beyond the reasonable control of Blubae. In no event will Blubae be liable for any indirect, incidental, consequential, personal injury / wrongful death, special or exemplary damages, including but not limited to, loss of profits or loss of business opportunity, even if such damages are foreseeable and whether or not Blubae has been advised of the possibility thereof. Blubae’s cumulative liability to the Affiliate, from all causes of action and all theories of liability, will be limited to and will not exceed the amounts paid to Affiliate by Blubae in Commissions during the six (6) months immediately prior to such claim.

Governing Law & Miscellaneous

(a) This Agreement shall be governed by and construed in accordance with the laws of Australia and the state of Queensland. Any dispute arising under or related in any way to this Agreement shall be adjudicated exclusively in the state courts in Queensland. (b) In the event of litigation to enforce any provision of this Agreement, the prevailing party will be entitled to recover from the other party its costs and fees, including reasonable legal fees. (c) This Agreement contains the entire agreement between Blubae and the Affiliate with respect to the subject matter hereof, and supersedes all prior and/or contemporaneous agreements or understandings, written or oral. (d) The Affiliate may not assign all or any part of this Agreement without Blubae’s prior written consent. Blubae may assign this Agreement at any time with notice to Affiliate. (e) If any provision of this Agreement is held to be void, invalid or inoperative, the remaining provisions of this Agreement shall continue in effect and the invalid portion of any provision shall be deemed modified to the least degree necessary to remedy such invalidity while retaining the original intent of the parties. (f) No course of dealing nor any delay in exercising any rights hereunder shall operate as a waiver of any such rights. No waiver of any default or breach shall be deemed a continuing waiver or a waiver of any other breach or default. (g) By submitting and application to the Affiliate Program, you affirm and acknowledge that you have read this Agreement in its entirety and agree to be bound by all of its terms and conditions. If you do not wish to be bound by this Agreement, you should not submit an application to the Affiliate Program. If an individual is accessing this Agreement on behalf of a business entity, by doing so, such individual represents that they have the legal capacity and authority to bind such business entity to this Agreement.

ADVERTISING AND MARKETING CONTENT POLICY

Blubae has various policies and guidelines designed to reduce fraud and combat consumer deception, which are summarised in this Advertising and Marketing Content Policy (the “Policy”). Each Affiliate is required to read and specifically agree to this Policy. This Policy is not intended to be comprehensive. Blubae reserves the right to terminate, disconnect, disable or halt payments to any Affiliate that, to its knowledge, presents fraudulent or deceptive advertising to consumers or any other practices contrary to this Policy. Any questions regarding these terms should be directed to our office.

1. PROHIBITED BUSINESS ACTIVITIES 

All Affiliates and their associated partners or entities are prohibited from: I. Misrepresenting any material fact, expressly or by implication, including, but not limited to: 

1. That any website or other publication is an objective news report (including but not limited to using domain names or logos of major broadcast and television networks, falsely representing that the reports on the sites has been seen on the networks); 
2. That any objective news reporters have performed independent tests on any product, service or program; 
3. That any independent tests demonstrate the effectiveness of any product, service or program featured in any website or other publication; 
4. That comments posted on websites express the views of independent consumers; 
5. That there is no cost for a trial of goods or services or that consumers will only be charged a nominal fee (any shipping and handling or additional terms and conditions need to be displayed close to the word “Free,” when that word is used); 
6. The total cost to purchase, receive or use the product, service or program; 
7. Any material restrictions, limitations, or conditions to purchase or receive the product, service or program; 
8. Any material aspect of the performance, efficacy, nature or central characteristics of the product, service or program;
9. That a specific product has a celebrity endorsement, when no such endorsement exists; 
10. Having misleading links on web pages, 

i.e. links that do not lead to the correct destination;

11. Having false geo-targeting claims, unless such claims are truthful (i.e. “New Law in Queensland”); and 
12. Having false limited time and supply claims (i.e. a countdown clock or “only 5 left in stock,” unless such claims are true). 
13. Failing to disclose, clearly and prominently: 
14. Any material connection, when one exists, between any user or endorser of any product, service or program and Blubae or any other Affiliate or person manufacturing, advertising, labelling, promoting, offering for sale, selling or distributing such product, service or program; 
15. If applicable, that the content of any website or other publication has not been authored by an objective journalist but is in fact an advertisement placed for compensation; 
16. If applicable, that the consumer will be subject to recurring charges for additional shipments of goods or services unless and until the consumer takes specific steps to cancel the additional shipments. 

To disclose clearly and prominently in marketing material, the following rules apply: (

1. a) in textual communications (i.e. printed publications or words on a computer screen), the required disclosures are of a type, size and location sufficiently noticeable for an ordinary consumer to read and comprehend them, in print that contrasts on the background on which they appear; 

(b) in communications disseminated orally or through audible means (i.e. streaming audio) the required disclosures are delivered in a volume and cadence sufficient for an ordinary consumer to hear and comprehend them; 

(c) in communications disseminated through video means (i.e. streaming video), the required disclosures are in writing in a form consistent with subparagraph 

(a) and appear on screen long enough for a consumer to read and comprehend them; 

(d) in communications made over online services, the required disclosures are unavoidable and consistent with the preceding paragraphs, and 

(e) that all disclosures are presented in understandable language. 

B. PROHIBITED REPRESENTATIONS:

CLAIMS All Affiliates shall not make claims (either directly, by implication, endorsement, depiction, illustration, or other means) about the benefits, performance or efficacy of a product unless the representation is non-misleading, and, at the time of making such representation, has competent and reliable scientific evidence based on standards accepted in the relevant scientific fields, conducted and evaluated in an objective manner. 

C. PROHIBITED REPRESENTATIONS: TESTS/STUDIES All Affiliates shall not make any misrepresentations the existence, contents, validity, results, conclusions or interpretations of any test, study or research in connection with the sale or use of any product.